1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and tour preferences.

• Booking Information: Tour dates, number of passengers, payment details (processed securely by third-party providers), and special requests.

• Communication Data: Information from emails, phone calls, live chat, or contact forms.

• SMS/Text Message Data: Phone number, consent status, and message content when you sign up for text notifications, booking confirmations, or marketing messages. SMS consent is not shared with third parties.

• Identification and Travel Data: Government-issued ID (if required for certain tours), emergency contact information, or dietary/medical needs for safety purposes.

• Usage and Technical Data: IP address, browser type, device information, pages visited, and referral sources collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the collected information for:

• Processing bookings and providing dolphin watch, eco-tours, and other boat tour services.

• Sending booking confirmations, updates, and reminders.

• Communicating with you about your reservations or safety notices.

• Sending marketing communications (with your consent).

• Improving our website, services, and customer experience.

• Responding to inquiries and providing customer support.

• Complying with legal obligations and enforcing our terms.

SMS/Text Messaging Specific Uses: We may send you SMS messages for:

• Booking confirmations and updates

• Tour reminders and weather-related changes

• Special offers or promotions (only if you have explicitly opted in)

3. SMS/Text Messaging Policy

We respect your privacy regarding text communications. Here’s how we handle SMS:

• Consent: We will only send you SMS messages if you have expressly consented (opted in) by providing your phone number and agreeing to receive texts. This may occur during booking or through a separate sign-up form.

• Message Frequency: Message frequency may vary (typically 2–6 messages per month).

• Opt-Out: You can stop receiving SMS messages at any time by replying STOP to any text we send you. You may also contact us directly to opt out.

• Help: For help, reply HELP or contact us using the information in Section 10.

• Carrier Charges: Message and data rates may apply. Your mobile carrier’s standard rates apply.

• No Automated Dialing: We do not use automated telephone dialing systems for marketing without prior express written consent where required by law.

We do not sell your phone number to third parties.

4. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (booking systems, payment processors, email/SMS platforms like Twilio, marketing agencies, etc.). These providers are contractually obligated to protect your data.

• Business Transfers: In the event of a merger, acquisition, or sale of assets.

• Legal Requirements: When required by law, court order, or government request.

• Safety and Protection: To protect the safety of our passengers, crew, or property.

We do not sell your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze website traffic, and deliver personalized content. You can manage cookie preferences through your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security system is infallible, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.

• Opt out of marketing communications (including SMS).

• Withdraw consent for certain data processing.

To exercise these rights, contact us using the information below. Residents of certain states (such as California under CCPA/CPRA) may have additional rights.

8. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. International Transfers

If you are located outside the United States, please note that your information will be transferred to and processed in the United States.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date.